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	<title>Big Talking Shop &#187; Sales</title>
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		<title>Twitter and Google as customer service tools</title>
		<link>http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 08:59:10 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Twitter]]></category>
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		<category><![CDATA[communities]]></category>
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		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[recession]]></category>

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		<description><![CDATA[Feb 09, 2009 (Datamonitor via COMTEX) -- 

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies. 

The new meaning of 'multichannel contact center' 

 <a href="http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Practical use of communities to drive revenue monitor using NPS</title>
		<link>http://www.bigtalkingshop.com/2009/02/practical-use-of-communities-to-drive-revenue-monitor-using-nps/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/practical-use-of-communities-to-drive-revenue-monitor-using-nps/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 13:54:14 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[marketing]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communities]]></category>

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		<description><![CDATA[Good article by Charlene Li author of groundswell Highlights the use of communities to drive sales and tracking the positive increase on NPS http://blog.altimetergroup.com/2009/01/charles-schwab-on-building-customer-relationships-with-net-promoter.html Tweet]]></description>
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		<title>Hello world!</title>
		<link>http://www.bigtalkingshop.com/2009/02/hello-world/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/hello-world/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:07:52 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Market Background]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>

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		<description><![CDATA[This is a site to support the collection and disemination of information relating to organisation change in search of the ++ organisation, positive customers and positive staff. Welcome additional posts of information and comments Tweet]]></description>
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