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	<title>Big Talking Shop &#187; marketing</title>
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	<link>http://www.bigtalkingshop.com</link>
	<description>Customers, Sales, Marketing, Research, Ethnography</description>
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		<title>Couple of interesting books</title>
		<link>http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/</link>
		<comments>http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/#comments</comments>
		<pubDate>Wed, 18 Mar 2009 15:49:07 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[cultural change]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=68</guid>
		<description><![CDATA[If your working through a project looking at the relative value of customer services and profit these are good background books. Amazon.co.uk Widgets Tweet]]></description>
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		<title>Guide to employer branding CIPD</title>
		<link>http://www.bigtalkingshop.com/2009/02/guide-to-employer-branding-cipd/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/guide-to-employer-branding-cipd/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 21:38:21 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=40</guid>
		<description><![CDATA[Fairly extensive introduction to employer branding. Good read for those fortunate to have time to read whilst commuting. Tweet]]></description>
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		<title>Practical use of communities to drive revenue monitor using NPS</title>
		<link>http://www.bigtalkingshop.com/2009/02/practical-use-of-communities-to-drive-revenue-monitor-using-nps/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/practical-use-of-communities-to-drive-revenue-monitor-using-nps/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 13:54:14 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[marketing]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communities]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=19</guid>
		<description><![CDATA[Good article by Charlene Li author of groundswell Highlights the use of communities to drive sales and tracking the positive increase on NPS http://blog.altimetergroup.com/2009/01/charles-schwab-on-building-customer-relationships-with-net-promoter.html Tweet]]></description>
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		<title>Interesting insight into communities and marketing</title>
		<link>http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:27:39 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[employer branding]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=3</guid>
		<description><![CDATA[Interesting article on communities and their use in marketing  <a href="http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Hello world!</title>
		<link>http://www.bigtalkingshop.com/2009/02/hello-world/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/hello-world/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:07:52 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Market Background]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=1</guid>
		<description><![CDATA[This is a site to support the collection and disemination of information relating to organisation change in search of the ++ organisation, positive customers and positive staff. Welcome additional posts of information and comments Tweet]]></description>
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