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	<title>Big Talking Shop &#187; employer branding</title>
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	<link>http://www.bigtalkingshop.com</link>
	<description>Customers, Sales, Marketing, Research, Ethnography</description>
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		<title>Following FT article on UK inflation,</title>
		<link>http://www.bigtalkingshop.com/2009/03/following-ft-article-on-uk-inflation/</link>
		<comments>http://www.bigtalkingshop.com/2009/03/following-ft-article-on-uk-inflation/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 11:10:52 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[employer branding]]></category>
		<category><![CDATA[Market Background]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[finance]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=81</guid>
		<description><![CDATA[Looks like companies have gone for cost cutting rather than price cutting as the primary strategy for retaining or growing profits. The assumption here must be that if sales start to increase then staff can be rehired to deal with &#8230; <a href="http://www.bigtalkingshop.com/2009/03/following-ft-article-on-uk-inflation/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Guide to employer branding CIPD</title>
		<link>http://www.bigtalkingshop.com/2009/02/guide-to-employer-branding-cipd/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/guide-to-employer-branding-cipd/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 21:38:21 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=40</guid>
		<description><![CDATA[Fairly extensive introduction to employer branding. Good read for those fortunate to have time to read whilst commuting. Tweet]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>What about those that are left?</title>
		<link>http://www.bigtalkingshop.com/2009/02/employee-motivation-in-a-downturn/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/employee-motivation-in-a-downturn/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 21:15:59 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[redundancies]]></category>
		<category><![CDATA[retention]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=37</guid>
		<description><![CDATA[In these times when a great number of people globally have either or are about to be out of work its interesting to spare a thought for those that are left. Publish articles on traders sat on their own where &#8230; <a href="http://www.bigtalkingshop.com/2009/02/employee-motivation-in-a-downturn/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Twitter and Google as customer service tools</title>
		<link>http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 08:59:10 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[recession]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=24</guid>
		<description><![CDATA[Feb 09, 2009 (Datamonitor via COMTEX) -- 

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies. 

The new meaning of 'multichannel contact center' 

 <a href="http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Companies where both employees and customers are happy</title>
		<link>http://www.bigtalkingshop.com/2009/02/companies-where-both-employees-and-customers-are-happy/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/companies-where-both-employees-and-customers-are-happy/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 22:46:04 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[employer branding]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=16</guid>
		<description><![CDATA[There has always been a link between the relative happiness of employees and the relative hapiness of the customers they serve. Talking through this today it was interesting to try and indentify those companies that fall in that bracket. Would &#8230; <a href="http://www.bigtalkingshop.com/2009/02/companies-where-both-employees-and-customers-are-happy/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Interesting insight into communities and marketing</title>
		<link>http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:27:39 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[employer branding]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=3</guid>
		<description><![CDATA[Interesting article on communities and their use in marketing  <a href="http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hello world!</title>
		<link>http://www.bigtalkingshop.com/2009/02/hello-world/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/hello-world/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:07:52 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Market Background]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=1</guid>
		<description><![CDATA[This is a site to support the collection and disemination of information relating to organisation change in search of the ++ organisation, positive customers and positive staff. Welcome additional posts of information and comments Tweet]]></description>
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