Big Talking Shop

Looks like companies have gone for cost cutting rather than price cutting as the primary strategy for retaining or growing profits. The assumption here must be that if sales start to increase then staff can be rehired to deal with growth. Previous downturns have seen retail prices come under pressure first.
Inflation surprises with [...]

Fairly extensive introduction to employer branding. Good read for those fortunate to have time to read whilst commuting.

In these times when a great number of people globally have either or are about to be out of work its interesting to spare a thought for those that are left.
Publish articles on traders sat on their own where normally they would be fighting for space lead you to conclude that if companies are [...]

Feb 09, 2009 (Datamonitor via COMTEX) —

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.

The new meaning of ‘multichannel contact center’

There has always been a link between the relative happiness of employees and the relative hapiness of the customers they serve.
Talking through this today it was interesting to try and indentify those companies that fall in that bracket.
Would appreciate your comments on companies you think fall into this bracket.
Thanks in advance

Interesting article on communities and their use in marketing

This is a site to support the collection and disemination of information relating to organisation change in search of the ++ organisation, positive customers and positive staff.
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