Big Talking Shop » consumer http://www.bigtalkingshop.com Customer and Employee Engagement Tue, 31 Aug 2010 09:46:58 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 Couple of interesting books http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/ http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/#comments Wed, 18 Mar 2009 15:49:07 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=68

If your working through a project looking at the relative value of customer services and profit these are good background books.

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