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	<title>Big Talking Shop &#187; communities</title>
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	<link>http://www.bigtalkingshop.com</link>
	<description>Customers, Sales, Marketing, Research, Ethnography</description>
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		<title>Guide to employer branding CIPD</title>
		<link>http://www.bigtalkingshop.com/2009/02/guide-to-employer-branding-cipd/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/guide-to-employer-branding-cipd/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 21:38:21 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=40</guid>
		<description><![CDATA[Fairly extensive introduction to employer branding. Good read for those fortunate to have time to read whilst commuting. Tweet]]></description>
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		<title>Twitter and Google as customer service tools</title>
		<link>http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 08:59:10 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[recession]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=24</guid>
		<description><![CDATA[Feb 09, 2009 (Datamonitor via COMTEX) -- 

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies. 

The new meaning of 'multichannel contact center' 

 <a href="http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Practical use of communities to drive revenue monitor using NPS</title>
		<link>http://www.bigtalkingshop.com/2009/02/practical-use-of-communities-to-drive-revenue-monitor-using-nps/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/practical-use-of-communities-to-drive-revenue-monitor-using-nps/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 13:54:14 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[marketing]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communities]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=19</guid>
		<description><![CDATA[Good article by Charlene Li author of groundswell Highlights the use of communities to drive sales and tracking the positive increase on NPS http://blog.altimetergroup.com/2009/01/charles-schwab-on-building-customer-relationships-with-net-promoter.html Tweet]]></description>
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		<title>Interesting insight into communities and marketing</title>
		<link>http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:27:39 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[employer branding]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=3</guid>
		<description><![CDATA[Interesting article on communities and their use in marketing  <a href="http://www.bigtalkingshop.com/2009/02/interesting-insight-into-communities-and-marketing/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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