Found the attached interesting.

It shows that unless the unless the receiving party has bought into the process they will spend more time attacking the process rather than looking at the outputs and determining whether there are any valid insights.

Doctors in England say they are being unfairly penalised because of a “flawed” patient survey.

The British Medical Association complained the poll, being used to determine their performance-related pay, was too complicated for patients.

The union also said despite more than 2.1m people being quizzed some practices still had too few patients participating to make it fair.

The government said the survey was a “valuable tool”.