Big Talking Shop

4G mobile phone network comes to Scandinavia. At launch the network is only available on laptops Swedish and Norwegian mobile users could be among the first to use a fourth-generation (4G) mobile network.

If you want to get someone to do something, ask them in their right ear, say scientists.
Italian researchers found people were better at processing information when requests were made on that side in three separate tests.
They believe this is because the left side of the brain, which is known to be better at processing [...]

If your working through a project looking at the relative value of customer services and profit these are good background books.
Amazon.co.uk Widgets

RESEARCH: Survey shows finance directors value marketing investment
Published: 18-03-2009 B2B Marketing News
Over 90 percent of UK finance directors in the B2B sector support the idea that companies should ‘market’ their way out of the recession, according to new research.
Contrary to popular belief, most finance bosses surveyed by WPP Lightspeed Research said that such action would [...]

An interesting book may change your mind on the way markets move.
Amazon.co.uk Widgets

Feb 09, 2009 (Datamonitor via COMTEX) —

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.

The new meaning of ‘multichannel contact center’

http://googleblog.blogspot.com/2009/02/eye-tracking-studies-more-than-meets.html
Googles latest output on how people view on screen information.  Worth while reviewing if google is part of your sales or aquistion strategy

Good article by Charlene Li author of groundswell
Highlights the use of communities to drive sales and tracking the positive increase on NPS
http://blog.altimetergroup.com/2009/01/charles-schwab-on-building-customer-relationships-with-net-promoter.html

Interesting article on communities and their use in marketing