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	<title>Big Talking Shop &#187; Market Background</title>
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	<link>http://www.bigtalkingshop.com</link>
	<description>Customer and Employee Engagement</description>
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		<title>Listening to all of your available channels</title>
		<link>http://www.bigtalkingshop.com/2009/07/listening-to-all-of-your-available-channels/</link>
		<comments>http://www.bigtalkingshop.com/2009/07/listening-to-all-of-your-available-channels/#comments</comments>
		<pubDate>Wed, 01 Jul 2009 13:37:32 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Market Background]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[insights]]></category>
		<category><![CDATA[product reviews]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=90</guid>
		<description><![CDATA[Forget Twitter; Your Best Marketing Tool Is the Humble Product Review

NEW YORK (AdAge.com) -- Last fall, executives from Oriental Trading Co. read a product review from a woman planning her autumn wedding complaining that her order of fall leaves didn't look anything like the picture on the website. The execs went straight to the warehouse, pulled the product and compared for themselves. She was right -- it didn't look the same. The explanation: The company had recently switched vendors for that particular product, and the new vendor's version wasn't up to snuff. So the company pulled it.

While the first lesson of the story is that you never want to disappoint a bride, the more important one is that marketers are learning to listen. And for all the ink spilled on the importance of Twitter and Facebook as feedback and customer-service channels, there's another social-media tool marketers are increasingly finding useful, not just as an online-shopping tool but as an internal, culturally changing consumer-criticism channel: the humble product review. ]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>Found the article ad age interesting in that it kind of shows we should all spend a little more time trying to maximise those communication channels we have and know. </p>
<p><a href="http://adage.com/digital/article?article_id=137634"></p>
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		<title>Following FT article on UK inflation,</title>
		<link>http://www.bigtalkingshop.com/2009/03/following-ft-article-on-uk-inflation/</link>
		<comments>http://www.bigtalkingshop.com/2009/03/following-ft-article-on-uk-inflation/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 11:10:52 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Market Background]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[finance]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=81</guid>
		<description><![CDATA[Looks like companies have gone for cost cutting rather than price cutting as the primary strategy for retaining or growing profits. The assumption here must be that if sales start to increase then staff can be rehired to deal with growth. Previous downturns have seen retail prices come under pressure first.  
Inflation surprises with [...]]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>Looks like companies have gone for cost cutting rather than price cutting as the primary strategy for retaining or growing profits. The assumption here must be that if sales start to increase then staff can be rehired to deal with growth. Previous downturns have seen retail prices come under pressure first.  </p>
<p>Inflation surprises with jump to 3.2%<br />
By Daniel Pimlott, Economics Reporter </p>
<p>Published: March 24 2009 10:13 | Last updated: March 24 2009 22:01</p>
<p>Fears Britain might enter a deflationary spiral receded on Tuesday after inflation rose in defiance of expectations last month. </p>
<p>As the sharp fall in the value of the pound fed through in the form of higher prices for shoppers, the consumer price index increased from 3 per cent in January to 3.2 per cent in the year to February, confounding economists’ forecasts of a further fall to 2.6 per cent. Inflation has fallen from a peak of 5.2 per cent in September.</p>
<p>The rise in inflation forced Mervyn King, the governor of the Bank of England, to write to Alistair Darling, the chancellor, to explain why prices were still rising more than one percentage point above the Bank’s 2 per cent target.</p>
<p>The data appear embarrassing for the Bank. It has cut interest rates to the lowest level in its 315-year history and begun an unprecedented programme to create money and to buy assets. </p>
<p>But Mr King said the rise in inflation reflected retailers’ decisions to pass on the fall in sterling to consumers – although he was optimistic about the medium-term implications. “Even if we see significant pass-through of the depreciation of sterling, it may mean inflation is close to the target rather than below it. I don’t see a large risk of inflation being significantly above it,” the governor told the Treasury committee on Tuesday.</p>
<p>Read the full Article here</p>
<p><a href="http://www.ft.com/cms/s/0/1b146446-185b-11de-bec8-0000779fd2ac.html">http://www.ft.com/cms/s/0/1b146446-185b-11de-bec8-0000779fd2ac.html</a></p>
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		<item>
		<title>Herd</title>
		<link>http://www.bigtalkingshop.com/2009/02/herd/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/herd/#comments</comments>
		<pubDate>Sat, 14 Feb 2009 21:44:59 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Customer Services]]></category>
		<category><![CDATA[Market Background]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=57</guid>
		<description><![CDATA[An interesting book may change your mind on the way markets move.
  Amazon.co.uk Widgets
]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>An interesting book may change your mind on the way markets move.</p>
<p><SCRIPT charset="utf-8" type="text/javascript" src="http://ws.amazon.co.uk/widgets/q?ServiceVersion=20070822&#038;MarketPlace=GB&#038;ID=V20070822/GB/bigtalkingsho-21/8001/a44bd4b8-2fdb-41d4-bcdd-bfc1f5c27a53"> </SCRIPT> <NOSCRIPT><A HREF="http://ws.amazon.co.uk/widgets/q?ServiceVersion=20070822&#038;MarketPlace=GB&#038;ID=V20070822%2FGB%2Fbigtalkingsho-21%2F8001%2Fa44bd4b8-2fdb-41d4-bcdd-bfc1f5c27a53&#038;Operation=NoScript">Amazon.co.uk Widgets</A></NOSCRIPT></p>
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		<item>
		<title>Hello world!</title>
		<link>http://www.bigtalkingshop.com/2009/02/hello-world/</link>
		<comments>http://www.bigtalkingshop.com/2009/02/hello-world/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 16:07:52 +0000</pubDate>
		<dc:creator>Paul P Roberts</dc:creator>
				<category><![CDATA[Market Background]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[employer branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://www.bigtalkingshop.com/?p=1</guid>
		<description><![CDATA[This is a site to support the collection and disemination of information relating to organisation change in search of the ++ organisation, positive customers and positive staff.
Welcome additional posts of information and comments
]]></description>
			<content:encoded><![CDATA[<!--Amazon_CLS_IM_START--><p>This is a site to support the collection and disemination of information relating to organisation change in search of the ++ organisation, positive customers and positive staff.</p>
<p>Welcome additional posts of information and comments</p>
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