Big Talking Shop

Found the attached interesting.
It shows that unless the unless the receiving party has bought into the process they will spend more time attacking the process rather than looking at the outputs and determining whether there are any valid insights.
Doctors in England say they are being unfairly penalised because of a “flawed” patient survey.
The British Medical [...]

In these times when a great number of people globally have either or are about to be out of work its interesting to spare a thought for those that are left.
Publish articles on traders sat on their own where normally they would be fighting for space lead you to conclude that if companies are [...]

Feb 09, 2009 (Datamonitor via COMTEX) —

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These trends have created an opportunity for contact centers to utilize social networking websites to improve customer service at a low cost, by integrating Web 2.0 technologies with other communication technologies.

The new meaning of ‘multichannel contact center’

There has always been a link between the relative happiness of employees and the relative hapiness of the customers they serve.
Talking through this today it was interesting to try and indentify those companies that fall in that bracket.
Would appreciate your comments on companies you think fall into this bracket.
Thanks in advance

Interesting article on communities and their use in marketing