Linking customer survey data to pay

Found the attached interesting.
It shows that unless the unless the receiving party has bought into the process they will spend more time attacking the process rather than looking at the outputs and determining whether there are any valid insights.
Doctors in England say they are being unfairly penalised because of a “flawed” patient survey.
The British Medical [...]

Following FT article on UK inflation,

Looks like companies have gone for cost cutting rather than price cutting as the primary strategy for retaining or growing profits. The assumption here must be that if sales start to increase then staff can be rehired to deal with growth. Previous downturns have seen retail prices come under pressure first.
Inflation surprises with [...]

What about those that are left?

In these times when a great number of people globally have either or are about to be out of work its interesting to spare a thought for those that are left.
Publish articles on traders sat on their own where normally they would be fighting for space lead you to conclude that if companies are [...]