Big Talking Shop » Customer Services http://www.bigtalkingshop.com Customers, Sales, Marketing, Research, Ethnography Mon, 16 Jan 2012 18:42:20 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Fast Food Word of Mouth – Coming to Social Media Stream near you http://www.bigtalkingshop.com/2011/09/fast-food-word-of-mouth-coming-to-social-media-stream-near-you/ http://www.bigtalkingshop.com/2011/09/fast-food-word-of-mouth-coming-to-social-media-stream-near-you/#comments Mon, 05 Sep 2011 21:00:28 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=178 Continue reading →]]> http://www.bigtalkingshop.com/2011/09/fast-food-word-of-mouth-coming-to-social-media-stream-near-you/feed/ 0 Near Field – About to take off? http://www.bigtalkingshop.com/2011/08/195/ http://www.bigtalkingshop.com/2011/08/195/#comments Thu, 11 Aug 2011 18:01:52 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=195 http://www.bigtalkingshop.com/2011/08/195/feed/ 0 Hotels? Do they really care? http://www.bigtalkingshop.com/2011/03/hotel-do-they-really-care/ http://www.bigtalkingshop.com/2011/03/hotel-do-they-really-care/#comments Fri, 18 Mar 2011 22:29:17 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=136 Continue reading →]]> http://www.bigtalkingshop.com/2011/03/hotel-do-they-really-care/feed/ 0 Looking forward to presenting … http://www.bigtalkingshop.com/2010/08/looking-forward-to-presenting/ http://www.bigtalkingshop.com/2010/08/looking-forward-to-presenting/#comments Tue, 31 Aug 2010 09:46:58 +0000 Paul P Roberts http://www.bigtalkingshop.com/2010/08/looking-forward-to-presenting/ http://www.bigtalkingshop.com/2010/08/looking-forward-to-presenting/feed/ 0 Listening to all of your available channels http://www.bigtalkingshop.com/2009/07/listening-to-all-of-your-available-channels/ http://www.bigtalkingshop.com/2009/07/listening-to-all-of-your-available-channels/#comments Wed, 01 Jul 2009 13:37:32 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=90 Continue reading →]]> http://www.bigtalkingshop.com/2009/07/listening-to-all-of-your-available-channels/feed/ 0 Couple of interesting books http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/ http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/#comments Wed, 18 Mar 2009 15:49:07 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=68 http://www.bigtalkingshop.com/2009/03/couple-of-interesting-books/feed/ 0 Herd http://www.bigtalkingshop.com/2009/02/herd/ http://www.bigtalkingshop.com/2009/02/herd/#comments Sat, 14 Feb 2009 21:44:59 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=57 http://www.bigtalkingshop.com/2009/02/herd/feed/ 0 What about those that are left? http://www.bigtalkingshop.com/2009/02/employee-motivation-in-a-downturn/ http://www.bigtalkingshop.com/2009/02/employee-motivation-in-a-downturn/#comments Thu, 12 Feb 2009 21:15:59 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=37 Continue reading →]]> http://www.bigtalkingshop.com/2009/02/employee-motivation-in-a-downturn/feed/ 0 Twitter and Google as customer service tools http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/ http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/#comments Wed, 11 Feb 2009 08:59:10 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=24 Continue reading →]]> http://www.bigtalkingshop.com/2009/02/twitter-and-google-as-customer-service-tools/feed/ 0 Companies where both employees and customers are happy http://www.bigtalkingshop.com/2009/02/companies-where-both-employees-and-customers-are-happy/ http://www.bigtalkingshop.com/2009/02/companies-where-both-employees-and-customers-are-happy/#comments Wed, 04 Feb 2009 22:46:04 +0000 Paul P Roberts http://www.bigtalkingshop.com/?p=16 Continue reading →]]> http://www.bigtalkingshop.com/2009/02/companies-where-both-employees-and-customers-are-happy/feed/ 1