There has always been a link between the relative happiness of employees and the relative hapiness of the customers they serve.
Talking through this today it was interesting to try and indentify those companies that fall in that bracket.
Would appreciate your comments on companies you think fall into this bracket.
Thanks in advance
About Paul P Roberts
Paul Roberts
I am a CEO with over 30 years of experience in business, from Sales to Operations and in sectors from Manufacturing through to Services and Research.
I was was involved with such milestones as the successful launch of Orange with responsibility for building the operational systems went on from there to launch a number of successful products for large technology companies.
Recently Paul has recently successfully launched a new division for BrainJuicer focussed on the use of emotions in Customer and Employee experience, after all as humans we are all emotional, well some of us.
I am currently acting as MD for an exciting start up call EthOS app, based in the great new world of participation based research.
Thanks for posting the article, was certainly a great read!